aae365 Privacy Policy

1 Introduction

aae365 ("we", "us", or "platform") operates a trusted online gaming platform for players in Bangladesh. This privacy policy describes our practices and policies regarding your personal information.

By registering with or using the services of aae365, you are consenting to the collection, processing, and use of information as described in this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

2 Information Collection

aae365 may collect various types of information from you. The types of information collected are described in detail below:

2.1 Personal Identity Information

When creating an account, we collect the following information from you:

• Full name (as shown on your national ID card or passport)
• Date of birth (for age verification)
• Email address
• Mobile phone number
• Address (including district and division)

2.2 Identity Verification Documents

To ensure a safe gaming environment and to prevent money laundering, we may verify your identity. For this purpose, we may request a copy of any one of the following documents:

• National Identity Card (NID)
• Passport
• Driving licence

2.3 Financial Information

To facilitate deposits and withdrawals, we collect your payment-related information, such as:

• bKash or Nagad account number
• Rocket or Upay account number
• Bank account number and routing details
• Transaction history

We never store your full Visa or Mastercard card number. Third-party secure gateways are used for payment processing.

2.4 Technical and Usage Information

When you use the aae365 platform, the following information may be collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Login and logout times
• Gaming history and betting records
• Information on which parts of the website you visited and how long you spent there

3 Use of Information

aae365 uses the information collected for the purposes described below. We will never use your information for any purpose outside this list:

3.1 Account Management

Personal information is used to verify your registration, activate your account, and ensure login security.

3.2 Financial Transaction Processing

Payment information is used to complete all financial transactions smoothly, including a minimum deposit of ৳200 and a minimum withdrawal of ৳1,000.

3.3 Customer Support

Your information is used to provide support in Bengali via 24/7 live chat and to resolve your issues quickly.

3.4 Security and Fraud Prevention

Technical information is analysed to detect suspicious activity, protect accounts, and prevent money laundering.

3.5 Ensuring Responsible Gaming

Information is used to monitor gaming patterns, identify potentially problematic behaviour, and provide support when needed.

3.6 Promotional Communications

With your consent, you may be informed by email about bonus offers, new games, and special promotions. You can request to stop receiving these communications at any time.

4 Information Storage and Security

aae365 treats the protection of your information as its highest priority. We take the following technical and administrative measures:

• SSL Encryption: All data exchanged between you and our servers is secured with 256-bit SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Control: Only authorised personnel can access your information, and their activities are monitored regularly.
• Security Audits: Regular security testing and vulnerability assessments are conducted.
• Firewall Protection: Servers are protected by advanced firewalls and intrusion detection systems.

We will retain your information for as long as your account remains active or as required to fulfil legal obligations. Even after account closure, certain information may be retained for a specified period to meet regulatory requirements.

5 Information Sharing and Third Parties

aae365 does not sell or rent your personal information. However, information may be shared with third parties in the limited circumstances described below:

5.1 Payment Processors

Necessary information is shared with the relevant payment service providers to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

5.2 Legal Obligations

We may be legally required to provide information under applicable laws in Bangladesh, court orders, or directions from regulatory authorities.

5.3 Technology Service Providers

Third-party technology services used to operate our platform (such as cloud hosting and analytics) operate under strict confidentiality agreements and may not use your information for any other purpose.

5.4 Game Software Providers

Game providers such as Pragmatic Play, Spribe, JILI, and PG Soft may receive the minimum information required to operate games (such as session ID and bet amount). They will not receive your identity or financial details.

6 Cookies and Tracking Technology

The aae365 website uses cookies and similar tracking technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for core platform functionality.
• Functionality Cookies: Remember your language preference, theme settings, and other personal preferences.
• Analytical Cookies: Used to analyse website performance and user behaviour.

6.2 Cookie Control

You can disable cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work correctly.

7 Your Rights

As a registered user of aae365, you have the following rights:

7.1 Right to Access Information

You may request a copy of all your personal information that we hold.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. In some cases, identity verification documents may be required.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete all information due to legal obligations.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 Request Process

To exercise any of the rights mentioned above, please contact us. We will respond to your request within 30 working days.

8 Protection of Minors

aae365 is for persons aged 21 and over only. We do not intentionally collect any information from persons under the age of 21. Age is verified at the time of registration, and identity documents are used for verification in cases of doubt.

If we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete all related information.

9 Changes to the Privacy Policy

aae365 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you by the following methods:

• A clear notice on the main page of the website
• A notification to your registered email
• A request to consent to the updated policy upon logging in

If you continue to use the platform after any changes, you will be considered to have consented to the updated policy. The "Last Updated" date at the top of this page always indicates the most recent version.

10 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Bengali support is available 24/7

Our privacy team generally responds to emails within 3 working days. For urgent matters, get immediate assistance via live chat.